Hospitality Training

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The Westfield Way - Business Training

We are taking what we learned from Disney’s Approach to Quality training, combining it with Hamilton County Tourisms hospitality training, and the City of Westfield’s mission, “Enhancing quality of life through exceptional service, integrity, and commitment” to create

The Westfield Way.

The Westfield Way is a continuous effort to raise the bar on citywide hospitality to best serve to all who work, play, and live here.

For more information or to express interest in signing up your business for Hospitality training, please reach out to Westfield Welcome Director Kayla Arnold, karnold@westfield.in.gov

or fill out our contact form HERE.

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Super Service - Tourism Ambassador

In 2014, The City of Westfield, in partnership with Hamilton County Tourism and the Indiana University School of Physical Education and Tourism Management, launched Super Service, an online customer service training program, to prepare the community for the estimated 1.5 million visitors that will attend an event at Grand Park.

Today, we use this training for all staff and volunteers.

You can complete the Super Service - Tourism Ambassador training HERE.